Privacy Policy

Cole Power Limited ("Cole Power", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website and services, you consent to the collection and use of your personal information as described in this policy.

We may collect the following types of information:

**Personal Information:** Name, email address, phone number, postal address, and any other information you voluntarily provide to us through forms, emails, or phone calls.

**Service Information:** Details about the services you request, including property addresses, job specifications, and service history.

**Website Usage Data:** IP address, browser type, pages visited, time spent on pages, and other analytics data collected through cookies and similar technologies.

**Payment Information:** When you make payments, we collect billing information. Payment processing is handled by our secure third-party payment processors.

**Communication Records:** Records of your communications with us, including emails, phone calls, and messages.

We use your information for the following purposes:

• To provide, maintain, and improve our services

• To process payments and manage invoices

• To communicate with you about appointments, quotes, and service updates

• To respond to your inquiries and customer service requests

• To send you important notices about changes to our services or policies

• To improve our website and user experience

• To comply with legal obligations and regulatory requirements

• To prevent fraud and ensure the security of our services

• To send marketing communications (only with your explicit consent)

We process your personal information based on the following legal grounds:

**Contract Performance:** Processing necessary to fulfill our contractual obligations to you.

**Legitimate Interests:** Processing for our legitimate business interests, such as improving our services and communicating with you, provided your rights do not override these interests.

**Legal Compliance:** Processing necessary to comply with our legal and regulatory obligations.

**Consent:** Processing based on your explicit consent, which you may withdraw at any time.

We may share your information with:

**Service Providers:** Third-party contractors, suppliers, and subcontractors who assist us in providing services (they are contractually obligated to protect your information).

**Payment Processors:** Secure payment processing partners for billing purposes.

**Legal Authorities:** When required by law, legal process, or government request.

**Business Transfers:** In connection with a merger, acquisition, or sale of our business assets.

**With Your Consent:** When you give us explicit permission to share your information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Secure server infrastructure

• Access controls and authentication procedures

• Regular security assessments

• Employee training on data protection

• Written policies and procedures for data handling

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Generally, we retain:

• Customer records for up to 7 years following our last interaction (for tax and legal compliance)

• Service records for up to 7 years (for warranty and liability purposes)

• Marketing preferences until you withdraw consent

• Website analytics data for up to 24 months

When information is no longer needed, we securely dispose of or anonymize it.

Under New Zealand's Privacy Act 2020, you have the following rights:

• **Right to Access:** Request access to the personal information we hold about you

• **Right to Correction:** Request correction of inaccurate or incomplete information

• **Right to Deletion:** Request deletion of your personal information (subject to legal obligations)

• **Right to Object:** Object to the processing of your information for marketing or other purposes

• **Right to Restriction:** Request restriction of processing under certain circumstances

• **Right to Portability:** Request transfer of your data to another service provider

• **Right to Withdraw Consent:** Withdraw your consent at any time (where we rely on consent)

To exercise these rights, please contact us using the information in the Contact section below.

Cookies are small data files stored on your device. We ask for your permission before setting any cookie that is not strictly necessary, and no analytics scripts are loaded unless you agree to them.

**Types of cookies we use:**

• **Strictly Necessary:** Required for the site to function, including remembering your cookie choice and your light or dark display preference. These are always active and cannot be switched off.

• **Analytics (optional):** If you agree, Google Analytics helps us understand which pages are visited and how the site performs, so we can improve it. If you decline, these cookies are not set and the analytics scripts are never downloaded.

You can change or withdraw your choice at any time using the **Cookie preferences** link in the footer of any page. You can also control cookies through your browser settings, though disabling strictly necessary cookies may affect how the site works.

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not liable for the privacy practices or content of any third-party websites, applications, or services that may be linked to or from our website.

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

Your information may be transferred to and processed in countries other than New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the 'Last Updated' date.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

**Cole Power Limited**

**Privacy Officer**

Email: info@colepower.co.nz

Phone: [Your Phone Number]

Address: [Your Business Address]

If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner:

**Office of the Privacy Commissioner**

Website: https://www.privacy.org.nz/

Phone: 0800 803 909